What is the returns policy?

You may return any UNOPENED delivered products you have purchased within 7 working days of delivery. You must notify us in writing via email or post within 7 working days of delivery. For Baby Buggies please refer to our - Baby Buggy (Baby Boom) 100% No Quibble Money Back Guarantee detailed below.

If you are returning any UNOPENED product(s) for any reason, you must pay the costs of returning the products to us or our suppliers; a re-stocking fee of £25; any credit card charges due, at the rate of 2.8% of the total value of the order. On request, we will collect the products from you, but the cost of this will be charged to you and we will deduct this from the refund in addition to the re-stocking fee of £25 and credit card charge of 2.8% of the original order.

If a product arrives in a damaged condition, you must make a note on the carrier's delivery consignment note, where possible, and inform us within 7 working days of the delivery.

We will not accept returns if the products have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.

While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. If products were delivered flat packed, they must be returned in the same way. Every effort must be taken to ensure that the return product (s) are packed well to avoid damage or loss of parts in transit.

Products returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the refund given.

Baby Buggy Range (Baby Boom) 100% No Quibble Money Back Guarantee

Buying a Baby Buggy can be stressful and we want you the customer to be 100% comfortable buying from us. We are committed to giving you complete satisfaction and for our BABY BOOM buggies we offer a 10 Day 100% No Quibble Money Back Guarantee. Just send to us any UNUSED BABY BOOM BUGGY within 10 DAYS OF ORDERING and will gladly refund your money (we appreciate you need to open the buggy to expect it - all we ask is you do not use the buggy and repack the buggy back into its original packaging so that it can be re-sold as new).

We can arrange for your buggy to be collected for £20 which will be deducted from your refund. For baby buggies we will not charge any credit card charges or any re-stocking fees. WE CANNOT REFUND ANY SHIPPING CHARGES.

If you decided to arrange your own delivery, we recommend you use an insured carrier such as ROYAL MAIL RECORDED DELIVERY

We will not accept returns if the products have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.

While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. If products were delivered flat packed, they must be returned in the same way. Every effort must be taken to ensure that the return product (s) are packed well to avoid damage or loss of parts in transit.

Products returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the refund given.

Cancellation

You may cancel your order at any time prior to dispatch. All cancelled orders will be refunded less any credit card charges at a rate of 2.8% of the total value of the order.

Products that have been dispatched we are unable to cancel and will be subject to the returns policy stated above.